Terms of Use

HONGLY_GROUP Platform Terms of Use

Welcome to HONGLY_GROUP (hereinafter referred to as “the Platform”).

Before using our services, please read these Terms of Use carefully. By accessing, registering, browsing, or using HONGLY_GROUP, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. If you do not agree to these terms, please discontinue using the Platform immediately.


1. Acceptance of Terms

1. By using HONGLY_GROUP, you agree to comply with all applicable terms, policies, and regulations of the Platform.
2. HONGLY_GROUP reserves the right to modify or update these Terms of Use at any time based on business development, operational needs, or legal requirements.
3. Updated terms will be published on the Platform and become effective immediately upon publication. Continued use of the Platform constitutes acceptance of the revised terms.

2. Account Registration & Usage

1. Users are required to provide true, accurate, and complete information when registering an account and must update such information when necessary.
2. You are responsible for maintaining the confidentiality of your account and password and must not transfer, lend, or share your account with others.
3. Any activities conducted through your account shall be deemed your responsibility.
4. If you notice any unauthorized use of your account, please contact our customer service immediately.

3. Products & Services

1. HONGLY_GROUP primarily provides furniture, home living products, mattresses, and lifestyle-related products and services.
2. The Platform strives to ensure that product information, images, dimensions, colors, and descriptions are accurate. However, slight differences may occur due to lighting conditions, display settings, or production batches.
3. Product prices, stock availability, and promotional offers may change without prior notice. Final details shall be based on the information displayed at the time of purchase.

4. Orders & Payments

1. By submitting an order, the user is deemed to have made a purchase request to the Platform.
2. Orders are only confirmed after successful payment and platform verification.
3. Users may complete payment using the payment methods supported by the Platform.
4. If any payment issue occurs, please contact our customer service for assistance.

5. Delivery, Returns & Refunds

1. The Platform will arrange delivery according to the shipping information provided by the user.
2. Actual delivery times may vary due to logistics arrangements, regional factors, or unforeseen circumstances.
3. If products have quality issues or significantly differ from the product description, users may apply for after-sales service according to the Platform’s Return & Refund Policy.
4. For detailed refund and return conditions, please refer to the Platform’s Refund Policy.

6. Privacy Protection

1. HONGLY_GROUP values user privacy and is committed to protecting personal information in accordance with applicable laws and regulations.
2. The Platform may collect browsing records, purchasing behavior, and device information to improve platform services and enhance user experience.
3. Please refer to our Privacy Policy for more details regarding data collection and usage.

7. Intellectual Property

1. All content on the Platform, including but not limited to text, images, designs, trademarks, product materials, and page layouts, are protected by intellectual property laws.
2. Without written authorization from HONGLY_GROUP, no individual or organization may reproduce, distribute, modify, or use such content for commercial purposes.

8. Limitation of Liability

1. HONGLY_GROUP shall not be liable for service interruptions, data loss, or damages caused by force majeure events, system maintenance, network failures, or third-party service issues.
2. To the extent permitted by law, the Platform shall bear reasonable responsibility for losses arising directly from the use of the Platform’s services.

9. Governing Law & Dispute Resolution

1. These Terms of Use shall be governed by the laws and regulations of Malaysia.
2. In the event of any dispute arising from the use of the Platform, both parties shall first attempt to resolve the matter through friendly negotiation. If no resolution can be reached, disputes may be submitted to a court with proper jurisdiction.